Support

How Can We Help?

Submit a ticket and our team will get back to you within 24 hours. Every ticket gets a reference number you can follow up with.

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Your ticket was sent

We've received your request and emailed a copy to our support team. Hold on to your reference number:

Ticket Reference FT-000000

We reply to every ticket within 24 hours, at the email address you gave us. If you need to add anything, just reply to our response or quote this reference.

Submit a Support Ticket

Tell us what's going on and we'll take it from there.

We'll send our reply here — please double-check it.

Found in the app under Settings → About.

Before You Write In

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Response Time
We answer every ticket within 24 hours. Reports of objectionable content or abuse are reviewed first, generally within 24 hours.
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Account & Deletion
You can delete your account in the app under Settings → Account → Delete Account. See our Privacy Policy for what happens to your data.
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Subscriptions
Pro subscriptions are billed through your Apple App Store account. Manage or cancel them in your device's App Store settings; refunds are handled by Apple.
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Email Us Directly
albert@trimultaneously.com

Operated by

Trimultaneously LLC · fractortractor.com

Quick Answers

Common Support Questions

Which trading card games are supported?

Fractor Tractor supports entertainment trading card games — Pokémon, Magic: The Gathering, Yu-Gi-Oh!, Disney Lorcana, One Piece, and more. We do not currently support sports cards.

How do I cancel my Pro subscription?

Pro is billed through Apple. Open your device's Settings, tap your name, then Subscriptions, and cancel Fractor Tractor there. Your Pro features stay active until the end of the period you've already paid for. Refund requests go through Apple.

My card was rejected during verification. Why?

Verification photos must be captured live in the app, show the whole card, and be sharp enough to read the card name and number. Blurry photos, screenshots, and images from your camera roll are rejected. Submit a ticket with your card name and we'll tell you exactly what went wrong.

A card's price or details look wrong.

Market values come from third-party marketplace data and are informational only — never an appraisal. If a card is matched to the wrong set or printing, send us a ticket with the card name and we'll correct the database entry.

How do I report another user or their content?

Use the report and block controls in the app on any card, collection, or profile. We review reports promptly — generally within 24 hours — and remove content that breaks our Terms of Service.

How do I make a privacy request?

Choose "Privacy Request" as the category above, or email us with "Privacy Request" in the subject line. See our Privacy Policy for the rights available to you.